Return & Refund Policy — Hassle-Free & 100% Discreet
Safe Returns, No Questions Asked — Your satisfaction and privacy protected at every step.
Our Promise
At TheSexToysIndia.com, your satisfaction, privacy, and trust are our top priorities. We understand that buying personal wellness products requires confidence and care — and our goal is to make sure you’re completely happy with your experience.
While we cannot accept returns for used or opened products due to hygiene and safety concerns, we do provide replacements or refunds for any damaged, defective, or wrongly delivered items — all handled with absolute discretion.
Eligibility for Return or Replacement
We accept returns or replacements only under specific circumstances, to ensure both safety and fairness:
Damaged Product
You received a damaged or defective product that doesn’t function as intended.
Wrong Item
You received the wrong item — different from what you ordered.
Incomplete Order
You received an incomplete order with missing parts or accessories.
Note: Returns or replacements are only accepted if the product remains unused, unopened, and in its original packaging.
Return Window
If your order qualifies for a return or replacement, you must notify us within 48 hours of delivery. After 48 hours, requests may not be accepted due to product handling and hygiene regulations.
Please include clear photos or videos of the received product and packaging to help us resolve your issue quickly.
48 Hours
Contact us within 48 hours of receiving your order to be eligible for returns or replacements.
How to Request a Return
Contact us through one of the following discreet support channels:
Support Hours
10 AM – 8 PM
Monday to Saturday
When contacting us, please provide:
- Your Order ID
- Reason for return or replacement
- Photo/video proof (if applicable)
Our team will review your request and respond within 12–24 hours with the next steps.
Refunds
Once your return request is approved and the item is received (if required), your refund will be processed. Refund timelines vary depending on your payment method:
| Payment Mode | Refund Timeline |
|---|---|
| Online Payment (Credit/Debit/UPI) | 5–7 working days |
| Bank Transfer (Direct) | 5–10 working days |
| Cash on Delivery (COD) | Refund via bank transfer after verification |
Refunds are always initiated to the original payment method or verified bank account.
Return Pickup & Process
Reverse Pickup
We’ll coordinate a reverse pickup through a trusted courier partner whenever possible.
Self-Ship Option
In some cases, we may request you to self-ship the product to a provided address.
Discreet Packaging
The product must be securely packed in plain, discreet packaging — no brand or product names visible.
Once we receive and verify the returned item, the replacement or refund is processed immediately.
Non-Returnable Items
For safety and hygiene reasons, we do not accept returns on the following:
Opened or used items
Products damaged due to customer misuse
Personal hygiene products (lubricants, lotions, condoms, etc.)
Items purchased on special clearance or sale
Privacy During Return Process
All return and refund requests are handled with the same level of discretion as our delivery.
Plain Packaging
No one, including courier staff, will know what’s inside your package.
Generic Labels
Return labels use generic sender/receiver names.
Secure Communication
Communication is confidential, using secure channels only.
Your privacy stays protected — always.
Order Cancellation Policy
You can cancel your order before it has been shipped by contacting us via email or WhatsApp. Once the order is dispatched, cancellation isn’t possible — but you may still be eligible for a replacement if there’s an issue.
Our Commitment to You
We understand that discretion, trust, and quality mean everything in this industry. That’s why we handle every case individually, ensuring fair treatment and prompt resolution — with zero judgment and 100% privacy.
If you ever face a problem, reach out — we’ll make it right.
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