Refund and Returns Policy

Welcome to Thesextoysindia.com, your one-stop-shop for all things pleasure! We understand that sometimes, things may not live up to your expectations. That’s why we have a comprehensive refund and return policy in place to ensure that our customers are satisfied with their purchases. Please read the following terms and conditions carefully before making a purchase from our website.

Refund Policy:

– If you receive a damaged, defective, or incorrect item, you can contact our customer support team within 30 days of receiving the product to initiate a return.
– We will provide you with a full refund or a replacement for the item, depending on your preference.
– The product must be in its original packaging and unused in order to be eligible for a return.
– We do not offer refunds for products that have been used or opened, due to hygiene and safety reasons.
– Refunds will be processed within 7 working days of the returned product being received and inspected.
– The customer is responsible for the return shipping fees unless the product is damaged, defective, or incorrect.

Return Policy:

– If you are not satisfied with your purchase, you can return the product within 30 days of receiving it, for a store credit or an exchange.
– The product must be in its original packaging and unused in order to be eligible for a return.
– We do not offer returns for products that have been used or opened, due to hygiene and safety reasons.
– The return shipping fees will be borne by the customer.
– Once the returned product is received and inspected, we will issue a store credit or process an exchange within 7 working days.
– The store credit can be used to make a future purchase on our website and is valid for 6 months from the date of issue.

Cancellation Policy:

– If you wish to cancel your order, you can do so within 24 hours of placing the order. Please contact our customer support team to initiate the cancellation.
– If your order has already been shipped, we will not be able to cancel it. You can instead follow the refund or return policy after receiving the product.
– If the payment has already been processed, the cancellation will be subject to a 5% cancellation fee to cover transaction charges.
– In case of the product being out of stock or unavailable, we will offer a full refund or a store credit, depending on your preference.

Non-Refundable Products:

– Due to hygiene reasons, we do not offer refunds or returns on the following products:
– Lingerie and underwear
– Condoms and other birth control products
– Intimate massagers and vibrators
– Adult toys with batteries
– Lubricants and massage oils
– We advise our customers to carefully review their order before purchasing these products.

Sale and Clearance Items:

– All products purchased during a sale or clearance event are considered final sale.
– We do not offer refunds or returns for these products, unless they are damaged, defective, or incorrect.

We constantly strive to ensure that our customers have a pleasant and satisfying experience shopping with us. If you have any further queries or concerns regarding our refund and return policy, please do not hesitate to contact our customer support team. We will be more than happy to assist you. Happy shopping!